How do I verify my ID?

In order to complete your Basic Application, we will first need to verify your identity. You can verify your ID by using one of the following methods:

1. Automatic ID Verification; OR
2. Manually Upload Your Government-Issued Photo ID

Automatic ID Verification

1. You will be prompted to answer 3 verification questions regarding your Equifax credit file. An example of a question is as follows:

 

2. After successfully answering the questions, your ID will be verified automatically and you will be redirected to review and submit your Application. 

3. If you were unable to successfully complete the verification questions, you will be prompted to upload a photo of your government-issued ID instead:

• Upload your government-issued photo ID:

4. Once uploaded, our screening team will review and process your ID within 90 minutes once you submit your Application.

Manually Upload Your Government-Issued Photo ID 

Please note that if you choose to manually upload your government-issued photo ID, your ID must meet the following criteria:

• Government-issued, photo ID
• Your full legal name*
• An expiry date (must not be expired)
• Be in JPG or PNG format

The name on your ID must match the name on your Naborly account for verification purposes.

1. Skip the Equifax ID verification questions at this step by clicking on "Upload ID instead". Here, you can upload a photo of your government-issued ID. Please note this file should be no larger than 7 MB:  

• Upload your government-issued photo ID:

2.  Once uploaded, our screening team will review and process your ID within 90 minutes once you submit your Application:

Tip: If your file is over 7 MB in size, taking a screenshot of the document is usually the easiest way to get around this. 

See also:

• How do I edit my Basic Application before I submit it?
• Acceptable ID documents